Shipping policy

Domestic Shipping (United States Mainland)

Flat Rate Shipping: $10

Applies to the 48 contiguous U.S. states only.

Orders are shipped via USPS Ground Advantage.

Note: Hawaii, Alaska, Puerto Rico, and Guam will see calculated shipping rates at checkout.

Canada Shipping

Shipping rates to Canada are calculated at checkout based on real-time carrier pricing.

Orders are shipped via USPS First-Class International.

Customers are responsible for any customs duties, taxes, or import fees.

Europe Shipping (UK, Germany, France, Netherlands)

Shipping rates to select European countries are calculated at checkout.

Orders ship via USPS First-Class International.

Customs duties and VAT fees may apply upon delivery and are the customer's responsibility.

Asia-Pacific Shipping (Japan, South Korea, Australia, Philippines)

Shipping rates are calculated at checkout for these select Asia-Pacific countries.

Orders ship via USPS First-Class International.

Customs duties or taxes may apply upon delivery and are the customer's responsibility.

Fulfillment Timeline

Orders are typically fulfilled and shipped within 2–3 business days after purchase.

Pre-order items are made-to-order and will ship once production is complete. Production will begin after the pre-order window closes. Please allow approximately 6–8 weeks for production, with email updates provided throughout the process.

Lost, Damaged, or Stolen Packages

In the rare event your package is lost or damaged during transit, please reach out to contactus@heselofficial.com, within 7 days of the delivery issue.